Privacy Policy

1. Introduction

Welcome to LeadsFetch.

This Privacy Policy explains how MINOVA G&R d.o.o. ("Company," "LeadsFetch," "we," "us," or "our") collects, uses, stores, protects, and discloses information when you visit leadsfetch.com, create an account, use our website, or use the LeadsFetch products and services (collectively, the "Services").

LeadsFetch provides an online platform that allows users to create forms, surveys, registration pages, applications, questionnaires, and other forms and to collect information submitted through those forms.

This Privacy Policy applies to information we collect from website visitors, account holders, customers, form creators, form respondents, and other users of our Services.

By using LeadsFetch, you acknowledge that you have read and understood this Privacy Policy.

Our Terms of Use govern your use of the Services and, together with this Privacy Policy, form the agreement between you and LeadsFetch.

2. Definitions

For purposes of this Privacy Policy:

"Personal Information" or "Personal Data" means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual.

"Usage Data" means information collected automatically when you access or use our Services, such as IP address, browser information, device information, pages visited, and usage activity.

"Cookies" are small text files or similar technologies stored on your device that allow us and our service providers to recognize your browser and remember certain information.

"Form Creator" means a person or organization that creates, publishes, or manages a form using LeadsFetch.

"Form Respondent" means a person who completes or submits a form created by a Form Creator.

"Customer Data" means information that a Form Creator submits to or collects through LeadsFetch, including form content and form responses.

"Data Controller" means the person or organization that determines why and how Personal Data is processed.

"Data Processor" or "Service Provider" means a person or organization that processes Personal Data on behalf of a Data Controller.

Depending on how the Services are used, LeadsFetch may act as a Data Controller or as a Data Processor or Service Provider.

3. Information We Collect

We collect information from you directly, automatically, and in some cases from third parties.

The information we collect depends on how you interact with LeadsFetch.

Information You Provide to Us

When you create an account, purchase a subscription, contact us, or use our Services, we may collect information such as:

• First and last name
• Email address
• Phone number
• Company or organization name
• Job title or department
• Account username and password
• Billing and transaction information
• Customer support communications
• Information you provide through contact forms
• Information you provide when participating in surveys, promotions, testimonials, or other activities
• Information you provide when applying for employment
• Any other information you voluntarily provide to us

Account Information

When you create a LeadsFetch account, we may collect your name, email address, password, account preferences, Plan information, and other information necessary to provide your account.

Billing Information

If you purchase a paid LeadsFetch Plan, we may collect billing information such as your billing name, billing address, invoice information, subscription information, and transaction details.

Payment card information may be collected and processed directly by our third-party payment processor. Unless otherwise stated, LeadsFetch does not store complete payment card numbers.

Form Content and Form Responses

LeadsFetch stores the forms and other content you create through the Services.

Depending on how a Form Creator configures a form, respondents may provide information including:

• Names
• Email addresses
• Phone numbers
• Addresses
• Company information
• Employment information
• Survey responses
• Registration information
• Uploaded files
• Other information requested by the Form Creator LeadsFetch generally processes this information on behalf of the Form Creator.

The Form Creator is responsible for determining what information is collected, why it is collected, how it is used, and how long it is retained.

4. Information Collected Automatically

When you visit or use LeadsFetch, we may automatically collect certain information about your device and activity.

This may include:

• IP address
• Browser type and version
• Operating system
• Device type
• Device identifiers
• Language preferences
• Pages visited
• Time and date of visits
• Time spent on pages
• Referring and exit pages
• General location information derived from IP address
• Features used
• Diagnostic information
• Other technical and usage information We use this information to operate and secure the Services, understand how users interact with LeadsFetch, detect fraud and abuse, troubleshoot technical problems, and improve our products.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate, secure, analyze, and improve LeadsFetch.

Cookies may allow us to remember your preferences, maintain your session, understand how our Services are used, and provide relevant functionality.

We may use different types of cookies, including:

Essential Cookies

These cookies are necessary for the Services to function properly. They may be used for authentication, account sessions, security, and other essential functionality.

Preference Cookies

These cookies remember settings and preferences so that we can provide a more personalized experience.

Analytics Cookies

These cookies help us understand how visitors use our website and help us improve the Services.

Advertising and Marketing Cookies

Where applicable, we and our advertising partners may use cookies or similar technologies to measure advertising effectiveness or provide more relevant advertising.

You can control cookies through your browser settings and, where applicable, through our cookie preference tools.

Disabling certain cookies may affect the functionality of some parts of the Services.

6. How We Use Information

We may use information we collect for the following purposes:

1. To create and maintain your LeadsFetch account.
2. To provide, operate, and maintain the Services.
3. To process subscriptions and payments.
4. To provide customer support.
5. To communicate with you about your account.
6. To send important service, security, billing, and administrative notices.
7. To provide features you request.
8. To process forms and form responses on behalf of Form Creators.
9. To personalize and improve the Services.
10. To monitor and analyze usage of the Services.
11. To detect, prevent, and investigate fraud, abuse, security incidents, and other harmful activity.
12. To identify and fix technical problems.
13. To develop new products, features, and services.
14. To comply with applicable laws and legal obligations.
15. To enforce our Terms of Use and other agreements.
16. To protect the rights, property, and safety of LeadsFetch, our users, and others.
17. To send newsletters, product announcements, promotions, and marketing communications where permitted.
18. To evaluate employment applications.
19. To perform other purposes described when information is collected or with your consent. Where required by applicable data protection laws, we process Personal Data only when we have a lawful basis to do so.

Depending on the circumstances, our legal bases may include performance of a contract, compliance with legal obligations, legitimate interests, and consent.

7. Marketing Communications

We may send you product announcements, newsletters, promotional communications, and other marketing messages.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the message or by contacting us.

You may continue to receive transactional, security, account, billing, and other essential communications even after opting out of marketing communications.

8. How We Share Information

We do not sell your Personal Data in exchange for money.

We may disclose information in the following circumstances.

Service Providers

We may share information with trusted service providers that help us operate our business and provide the Services.

These providers may assist with:

• Hosting and infrastructure
• Payment processing
• Email delivery
• Customer support
• Analytics
• Security
• Fraud prevention
• Data storage
• Error monitoring
• Marketing
• Communication
• Technical operations These providers may process information only as necessary to provide services to us or as otherwise permitted by law.

Affiliates

We may share information with companies that are under common ownership or control with LeadsFetch where necessary to operate our business and provide the Services.

Legal Requirements

We may disclose information when required by law or when we reasonably believe disclosure is necessary to:

• Comply with a legal obligation
• Respond to a lawful request from a government authority
• Comply with a court order, subpoena, or other legal process
• Enforce our agreements
• Protect our rights or property
• Prevent fraud, abuse, or illegal activity
• Protect the safety of our users or others

Business Transfers

If LeadsFetch is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, Personal Data may be transferred as part of that transaction.

With Your Direction

We may share information when you instruct or authorize us to do so.

For example, LeadsFetch may transmit information to a third-party integration that you connect to your account.

9. Form Creators and Form Respondents

LeadsFetch is different from many ordinary websites because our customers use the Services to collect information from other people.

This section explains the relationship between LeadsFetch, Form Creators, and Form Respondents.

Form Creators

When you create a LeadsFetch account and build forms, we collect and process information necessary to provide the Services to you.

This may include account information, billing information, form content, settings, integrations, and other information associated with your account.

You are responsible for the information you collect through your forms and for determining whether you have a lawful basis to collect and process that information.

You are also responsible for providing appropriate privacy notices to your Form Respondents where required by law.

Form Responses

LeadsFetch stores and processes responses submitted through forms created by our customers.

In most cases, the Form Creator determines:

• What information is requested
• Why the information is collected
• Who can access the responses
• How the information is used
• How long the information is retained
• Whether the responses are shared with third parties LeadsFetch generally processes these responses on behalf of the Form Creator.

If you have questions about why your information was requested, how it is being used, or how long it will be retained, you should contact the Form Creator directly.

Form Respondents

If you complete a form created by a LeadsFetch customer, the information you submit is primarily controlled by that Form Creator.

LeadsFetch does not determine the purpose of the form or the questions included in it.

We do not use contact information collected through customer forms to independently contact Form Respondents for marketing purposes unless otherwise authorized or required.

We may process information submitted through forms as necessary to host, transmit, secure, maintain, and provide the Services to the Form Creator.

10. Respondent Privacy Requests

If you submitted information through a LeadsFetch form and want to access, correct, or delete your response, you should generally contact the Form Creator directly.

Because LeadsFetch processes form responses on behalf of Form Creators, the Form Creator is generally responsible for responding to requests relating to those responses.

Where applicable law requires LeadsFetch to assist with such a request, we will provide reasonable assistance to the Form Creator.

You may also contact us directly if you believe LeadsFetch independently controls the Personal Data involved in your request.

11. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors such as:

• The purpose for which the information was collected
• Whether you maintain an active account
• Our contractual obligations
• Legal and regulatory requirements
• Security and fraud-prevention requirements
• The need to resolve disputes or enforce agreements Form data and form responses may be retained according to the Form Creator's account settings, Plan, instructions, and applicable agreements.

When an account is terminated, information may be deleted, anonymized, or retained for legitimate business, security, legal, or regulatory purposes.

We may retain limited information after account termination where necessary to comply with legal obligations, prevent fraud, resolve disputes, enforce agreements, or protect our rights.

12. Data Transfers

LeadsFetch may use service providers located in countries other than the country where you live.

As a result, your information may be transferred to and processed in countries that may have different data protection laws.

Where required by applicable law, we use appropriate safeguards for international transfers of Personal Data.

For transfers of Personal Data from the European Economic Area or other jurisdictions requiring specific transfer mechanisms, we may rely on appropriate legal safeguards, including Standard Contractual Clauses or other legally recognized mechanisms.

13. Data Security

We take reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the Services and information involved, these measures may include access controls, encryption in transit, security monitoring, authentication controls, infrastructure protections, and other security practices.

However, no method of transmitting information over the Internet or storing information electronically is completely secure.

Therefore, while we work to protect your information, we cannot guarantee its absolute security.

If we become aware of a data breach affecting Personal Data, we will take the steps required by applicable law, which may include notifying affected individuals and relevant authorities.

14. Payment Information

LeadsFetch may use third-party payment processors to process subscription payments.

Payment card information is generally submitted directly to the applicable payment processor and is handled according to that provider's privacy policy and security practices.

LeadsFetch generally does not store complete payment card numbers.

Our payment providers may collect information such as your name, billing address, payment details, transaction information, and other information necessary to process payments.

15. Third-Party Integrations

LeadsFetch may allow you to connect your account to third-party services.

Examples may include payment services, email platforms, analytics tools, automation services, cloud storage providers, and other applications.

When you enable an integration, information may be transferred between LeadsFetch and the third-party service according to the configuration you choose.

Third-party services are governed by their own privacy policies and terms.

We are not responsible for the privacy practices of third-party services that you choose to connect to LeadsFetch.

16. Analytics

We may use third-party analytics providers to understand how visitors and customers use LeadsFetch.

Analytics providers may collect information such as IP address, device information, browser information, pages visited, usage activity, and other technical information.

We use analytics information to understand usage patterns, measure performance, troubleshoot problems, and improve the Services.

Where required, we will provide appropriate consent mechanisms or other controls for analytics technologies.

17. Advertising and Remarketing

Where applicable, we may use advertising and remarketing technologies provided by third parties.

These technologies may allow us or our advertising partners to measure the effectiveness of advertising and display relevant advertisements on third-party websites.

You may be able to control certain advertising preferences through your browser, device settings, advertising platform settings, or cookie preference tools.

18. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights relating to your Personal Data.

These rights may include:

• The right to access your Personal Data
• The right to correct inaccurate information
• The right to request deletion
• The right to restrict certain processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent
• The right to opt out of certain marketing communications
• The right to lodge a complaint with a data protection authority These rights are not absolute and may be subject to legal exceptions.

For information controlled by a Form Creator, you may need to submit your request directly to that Form Creator.

We may need to verify your identity before completing certain requests.

To exercise applicable privacy rights relating to information controlled by LeadsFetch, contact us at:

support@leadsfetch.com

19. European Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection laws, you may have additional rights under applicable privacy legislation, including the GDPR.

Depending on the circumstances, LeadsFetch may process your Personal Data based on:

• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Our legitimate interests
• Another lawful basis permitted by applicable law Where LeadsFetch acts as a Data Processor on behalf of a Form Creator, the Form Creator generally determines the purposes and legal basis for processing Form Respondent information.

You may also have the right to lodge a complaint with your local data protection authority.

20. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act ("CCPA"), as amended.

Depending on the circumstances, these rights may include the right to:

• Know what categories of Personal Information we collect and use
• Request access to certain Personal Information
• Request deletion of Personal Information
• Request correction of inaccurate Personal Information
• Opt out of certain sales or sharing of Personal Information
• Limit certain uses of sensitive Personal Information where applicable
• Not receive discriminatory treatment for exercising applicable privacy rights We do not sell Personal Data for monetary consideration.

If you wish to exercise a privacy right, contact us at support@leadsfetch.com.

We may request information necessary to verify your identity before processing a request.

21. Children's Privacy

LeadsFetch is not intended for children.

We do not knowingly collect Personal Data directly from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided Personal Data to us without appropriate consent, please contact us at support@leadsfetch.com.

If we learn that we have collected Personal Data from a child where collection was not permitted, we will take reasonable steps to delete the information as required by applicable law.

Form Creators are responsible for ensuring that their forms comply with laws relating to children's data where applicable.

22. Third-Party Websites

The LeadsFetch website and Services may contain links to websites or services operated by third parties.

These links are provided for convenience.

LeadsFetch does not control third-party websites and is not responsible for their content, security, availability, or privacy practices.

We encourage you to review the privacy policy of any third-party website before providing Personal Data.

23. Business and Corporate Transactions

If LeadsFetch participates in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other corporate transaction, Personal Data may be transferred as part of the transaction.

We may also disclose information to advisors, auditors, legal professionals, financial institutions, or other parties involved in evaluating or completing such a transaction.

Any transferred Personal Data will remain subject to applicable privacy obligations.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Effective Date" at the top of this Privacy Policy.

Where required by applicable law, we may also notify you by email, through your LeadsFetch account, or by displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle Personal Data.

Your continued use of the Services after an updated Privacy Policy becomes effective means that you acknowledge the updated policy to the extent permitted by law.

25. Contact Us

If you have questions about this Privacy Policy, your Personal Data, or our privacy practices, please contact us:

Email: support@leadsfetch.com

If you are a Form Respondent and your request concerns information collected through a form created by one of our customers, we recommend contacting the Form Creator first.

We will respond to privacy requests in accordance with applicable law.